Refund policy

At Zorvexx, we are committed to providing high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, you may request a return under the conditions outlined below.

Zorvexx is operated by Zorvexx LLC, a registered business in the United States.

1. 30-Day Return Policy

We offer a 30-day return period.
You have 30 days from the date of delivery to request a return.

Requests submitted after this period may not be eligible for a refund.

2. Return Eligibility

To qualify for a return, items must meet the following conditions:

Must be unused and in original condition
Must be returned in original packaging
Must include all parts, accessories, and manuals
Must include proof of purchase or order confirmation

Items that do not meet these requirements may be refused.

3. How to Start a Return

To request a return, contact our support team:

📧 Email: contact@zorvexx.shop
📞 Phone: +1 (585) 861 8894

Once your request is approved, we will provide return instructions.

⚠️ Items sent without prior approval may not be accepted.

4. Return Shipping Costs

Defective, Damaged, or Incorrect Items
We will cover the return shipping cost and provide a prepaid return label.

Customer Preference Returns
(e.g., wrong item ordered, no longer needed)
The customer is responsible for return shipping costs.

5. Restocking Fees

We do not charge any restocking fees on eligible returns.

6. Damaged or Incorrect Orders

Please inspect your order upon arrival.

If your item is damaged, defective, or incorrect:

Contact us immediately
Provide clear photos of the issue

We will resolve the issue as quickly as possible.

7. Exchanges

We do not offer direct exchanges.

If you need a different product, please:

Request a return
Place a new order after approval

8. Refund Processing

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

Refunds are issued to the original payment method
Processing time: 3–5 business days

Note: Your bank or payment provider may take additional time to complete the transaction.

9. Business Information

Zorvexx / Zorvexx LLC
3124 Nevada St
Bismarck, ND 58503
United States