FAQ

1. How much does shipping cost?

We offer free standard shipping on all orders delivered within the United States.
The final total shown at checkout includes all applicable charges.

2. Where do you ship?

At this time, we only ship to addresses within the United States.

3. How long does delivery take?

  • Handling Time: 1–3 business days (Monday–Friday)
  • Transit Time: 5–8 business days (Monday–Friday)

Estimated total delivery time: 6–11 business days

Delivery times may vary slightly depending on location and carrier delays.

4. How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number.

You can use this tracking number on the carrier’s website to follow your shipment.

We typically ship with:

  • UPS
  • FedEx
  • USPS

🔄 Returns & Refunds

5. What is your return policy?

We offer a 30-day return policy.
If you are not satisfied with your purchase, you may request a return within 30 days of delivery.

Items must be:

  • Unused
  • In original packaging

6. How do I start a return?

To start a return, contact our support team:

📧 contact@zorvexx.shop

We will provide return instructions and the correct return address.

⚠️ Do not send items back without approval.

7. Who pays for return shipping?

  • Damaged / defective / incorrect items: We cover return shipping
  • Change of mind / wrong order: Customer covers return shipping

💳 Payments & Security

8. What payment methods do you accept?

We accept:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal

Payments are processed securely through Shopify Payments and trusted providers.

9. Is my payment information secure?

Yes.
Our website uses SSL encryption to protect your data, and all payments are processed by secure third-party providers. We do not store full card details.

📦 Products & Company

10. Do products require assembly?

Some products may require basic assembly.
All necessary tools and instructions are included.

11. Who operates Zorvexx?

Zorvexx is operated by Zorvexx LLC, a registered company in the United States.

12. How can I contact customer support?

📧 Email: contact@zorvexx.shop
📞 Phone: +1 (569) 875-6329

Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (MST)

Business Address:
5830 E 2nd St Ste 7000
Casper, WY 82609
United States